Refund Policy

1. How Payments & Deals Work on YouTubeVilla

We want to be completely clear and honest about how this website operates:

When a buyer is interested in a listed YouTube channel, they connect directly with the seller (and admin) via WhatsApp. All payment negotiations, arrangements, and transfers happen directly between the buyer and the seller.

Because the money is exchanged directly between two private individuals without passing through our bank accounts, any refund of the channel purchase price is strictly between the buyer and the seller. YouTubeVilla does not hold the funds, does not manage private bank accounts, and cannot legally or practically reverse a payment sent directly between two parties.

2. Platform Fees & Charges

Currently, listing a channel on YouTubeVilla is 100% free. We charge 0% commission on seller payouts and zero platform fees to buyers.

Because we do not charge users any service or listing fees, there are no platform fees to refund.

If optional premium features (such as featured listing placement or boosted visibility) are introduced in the future, the refund terms for those specific platform services will be clearly stated at the time of purchase. Once a promotional service has been actively delivered, platform promotion fees are non-refundable.

3. Deal Disputes: What We Can & Cannot Do

If a transaction runs into problems or you encounter an uncooperative party on WhatsApp, here is an honest explanation of our role:

What we CAN realistically do:

• Remove Misleading Listings: If a seller is found to have submitted inaccurate metrics, fake screenshots, or stolen channels, we will permanently remove their listing from YouTubeVilla immediately.
• Platform Ban: We will permanently ban dishonest, fraudulent, or abusive users from listing channels or contacting buyers through our platform.
• Facilitate Communication: If there is a misunderstanding during the Brand Account handover, we can review the original submission records and attempt to help both parties clarify the agreed terms over WhatsApp.

What is OUTSIDE our control:

• We cannot force a refund of money that was transferred directly between two private bank or UPI accounts.
• We cannot take legal custody of personal funds or act as a court of law.
• We cannot recover a Google account if either party fails to follow Google's official Brand Account procedures.

For this reason, we strongly urge all buyers to thoroughly inspect live Studio analytics, verify the seller's identity, and only release payments when comfortable with the agreed transfer terms.

4. Reporting an Issue or Scam Attempt

If you encounter a seller attempting to deceive buyers, or if someone breaches agreed terms on WhatsApp, please report it to us immediately with relevant conversation screenshots and channel details:

You can also email us at support@youtubevilla.com. We take fraudulent activity seriously and will promptly ban offenders.